Privacy Policy
Last updated: January 2026
1. Introduction
ClaimCheckup ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
Documents You Upload: Health insurance policies, discharge summaries, hospital bills, claim forms, and other medical documents. These are processed to provide our analysis service.
Account Information: If you create an account, we collect your email address and encrypted password.
Payment Information: Payment details are processed securely by Razorpay. We do not store your credit/debit card details.
Usage Data: We collect information about how you interact with our service, including pages visited and features used.
3. How We Use Your Information
We use your information to:
- Provide and improve our document analysis service
- Process your payments
- Send you service-related communications
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
4. Document Processing & Storage
Processing: Your documents are processed using AI technology to extract relevant information for analysis. Document content is sent to our secure servers for processing.
Retention: Uploaded documents are processed in real-time and are not permanently stored on our servers. Session data is cleared when you close your browser.
Assessment Results: If you pay for a full report, assessment results may be stored to enable sharing functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure cloud infrastructure
- Access controls and authentication
- Regular security assessments
6. Third-Party Services
We use the following third-party services:
- Supabase: Authentication and data storage
- Razorpay: Payment processing
- AI Services: Document analysis and extraction
These services have their own privacy policies governing their use of your data.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for data processing
- Lodge a complaint with a data protection authority
8. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
9. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: [email protected]